General FAQs
Purchasing Tickets and Parking
Do I need the email from the ticket office to purchase tickets or parking?
No. You can visit UND.com/BuyTickets to access the purchasing page. You will need to click on 2022 Football Ticket Lottery and log in when prompted to view the eligible games.
Will the seat and parking selection site work on a tablet or mobile phone?
Yes. The site can be used on a mobile or tablet device by using your web browser. The lottery pages cannot be accessed on the Fighting Irish app.
What if I clicked the 2022 Football Ticket Lottery button on UND.com/BuyTickets and received the error “No Events/Items Available”?
This generally means either you are not logged in or logged into the wrong account. Your account number is contained within your email and is an eight-digit number with leading zero(s).
Will results be published at a later date for away games as they have in the past?
No. If you are able to secure tickets during the purchase process, you will receive tickets. While your location for these games will be assigned later, you will be guaranteed tickets if you are able to secure tickets.
How long do I have to complete my selections?
You will have from your start time until July 1 to complete your selections. Please note, we encourage you to make your selections as close to your start time as possible to ensure the best availability of tickets and parking.
How long will I have to complete my selections once I’ve logged in to the lottery selection site?
The process includes a 15-minute cart timer to complete your selections. This timer will only begin once you have added tickets or parking to your cart. In addition, this timer will refresh each time you add tickets or parking to your cart.
What if I log out while making my selections? Will my seat locations and parking be saved?
Should you log out or have your session interrupted while making your selections, your seat locations and parking will not be saved. You will need to start the process over and make new selections.
I’ve tried logging in but it says my password is incorrect. How do I reset this?
A “forgot password” link is located at the bottom of the login boxes. Follow the prompts to reset your password.
If you have never used the online system before, you may need to activate your account first. Follow the prompt on the login page to activate your account. If you received general login instructions within your lottery email, this means your account has already been activated.
What if I already purchased my tickets and/or parking but I need to add more?
You can log back in the system and select additional tickets. Please note your total number of tickets from your original purchase and your additional purchase may not exceed the stated overall limits. The limits stated are per customer limits, not per order limits. While you may add seats, you may not change the locations of previously purchased seats.
Are there others selecting their seats at the same time?
Yes. Anyone with the same or earlier start time may be logged in at the time of your selection. Therefore, it is recommended that you make your selections as close to your start time as possible to ensure the best seat locations and parking availability.
How was my start time assigned to me?
Your start time was assigned based on your relationship with the University. Benefaction is one factor, but not the only one, and designations such as dues-paying Monogram members, parents of current students, etc. are also contributing factors.
What will happen if I miss my selection time?
Your selection start date and time is the earliest that you can make your selections. You may select your seats and parking at any point from your selection start time until July 1. However, we encourage you to make your selections as close to your start time as possible to ensure the best seat locations and parking availability.
I have more than one lottery application type (e.g., Alumni, Monogram, Parent, etc.). Will I have separate start times for each application type?
You will only be assigned one selection start time, defaulting to your highest priority application type.
I have more than one lottery application type (e.g., Alumni, Monogram, etc.). How will my ticket limits be applied?
Your limits for each home game are cumulative of all application types for which you are eligible. For example, if you are eligible for 4 tickets to a home game under your Alumni application as well as 2 tickets under a Monogram application to the same home game, you will be able to select up to 6 seats for that home game. Due to the limited availability, away game limits are not cumulative and default to your highest priority application type. Limits are game-specific and vary by application type.
How do I group seats?
There is currently no group seating function facilitated by the system. However, lottery participants wishing to group their seats together may coordinate their seat selection by waiting until the latest scheduled selection start date and time in their group to select seats in close proximity to each other.
What if I need accessible (i.e., ADA, wheelchair, etc.) seating?
ADA seats will be available for home games during the selection process. If ADA seating is required for an away game, please purchase your tickets through the process. Once completed, email your request to tickets@nd.edu. Please specify the game and type of seating needed.
I am an undergraduate parent, do I have access to all the games?
At this time, the designated parent games include all home games, excluding Clemson. Undergraduate parents are also eligible to purchase Shamrock Series tickets however this is based on availability and may be sold out. Should inventory allow, additional games may be available during your selection time. Undergraduate parents are not eligible for away games
Will students have the chance to purchase Shamrock Series tickets?
Yes. Eligible Notre Dame, St. Mary’s, and Holy Cross students will have the opportunity to purchase Shamrock Series tickets in the fall. More information will be emailed to these students when they return to campus.
Mobile Ticketing
Can mobile tickets be transferred?
Yes, you may transfer your tickets for the 2022 season. A detailed step-by-step guide of how to transfer your tickets will be available closer to the start of the season.
Can mobile tickets be resold?
Yes. Mobile tickets can be resold using our secondary partner Stubhub.
When will I receive my tickets?
You will receive an email in early August once your tickets are available to manage. You will be able to manage your tickets using the Fighting Irish app or online at und.com/buytickets.
Will parking be mobile as well?
Yes. Like the mobile tickets, our guests who are eligible for parking will have a safe and contactless environment with increased protection against reducing the challenges of lost, stolen, or forgotten parking passes. Also, should the need arise, guests will also have a seamless and efficient option to forward their parking passes.
Will away games and Shamrock Series tickets be mobile?
We are currently working with these venues to provide mobile tickets to these games as well. More information will be provided to purchasers once plans are finalized.
More information on mobile ticketing along with additional FAQs can be found here.
Troubleshooting
The map on a game will not display.
If this occurs, please exit your browser and log back into the system. Or if stated on the game description, the map may not be available due to limited quantities.
You receive the error “No Events/Items Available”
This generally means either you are not logged in or logged into the wrong account. Your account number is contained within your email and is an eight-digit number with leading zero(s).
You receive the error “You must purchase a quantity less than X”
This means you have selected more tickets than the stated limit. You will need to select tickets again reducing the number of tickets.
You receive the error message “No seats available at the selected price level”
You will receive this error if you are using the “Purchase By Price” feature and tickets are sold out at the price you have selected.
Application Level
I believe the application I received is not at the correct level, who should I contact?
If you believe the application you received is incorrect, please contact Donor Services at 574-631-5150.